Deskripsi Pekerjaan
Are you passionate about patient care and looking to make a tangible difference in the healthcare industry? The National Heart Centre Singapore (NHCS) invites you to join our dynamic team as a Patient Service Associate in the Cardiac Laboratory. In this pivotal role, you will serve as the first point of contact for patients, ensuring they receive the highest standard of care and support during their cardiac procedures. You will be responsible for managing the front desk operations, assisting with patient registration, and facilitating a seamless experience within the high-tech Cardiac Laboratory environment. Your dedication will directly contribute to improving patient outcomes and operational efficiency in one of Singapore's premier medical institutions.
This position requires a compassionate individual who can thrive in a fast-paced, high-pressure setting while maintaining a warm and professional demeanor. You will work closely with medical staff to ensure that patient flow is optimized and that all administrative protocols are adhered to strictly. If you are looking for a rewarding career in a world-class healthcare facility and want to be part of a team that saves lives, this is the opportunity for you.
Tanggung Jawab
- Greet and welcome patients and visitors to the Cardiac Laboratory with warmth and professionalism.
- Assist patients with pre-procedure check-in, verification of identity, and completion of necessary documentation.
- Provide clear instructions and support to patients and families regarding waiting procedures and laboratory protocols.
- Manage patient records and ensure accurate data entry into hospital information systems.
- Coordinate with medical technologists and nurses to ensure smooth workflow and timely patient transfers.
- Maintain a clean, organized, and safe environment in the service counter and waiting areas.
- Handle patient inquiries and escalate complex issues to senior staff or supervisors appropriately.
Kualifikasi
- GCE 'O' Level or Diploma in Healthcare, Business Administration, or a related field.
- Previous experience in a hospital setting, customer service, or a front-line administrative role is preferred.
- Strong interpersonal and communication skills, with the ability to interact effectively with patients from diverse backgrounds.
- Ability to work independently as well as part of a multidisciplinary healthcare team.
- Basic computer literacy and proficiency in using hospital management software.
- Compassionate, patient-oriented attitude with a commitment to patient confidentiality.
- Flexibility to work shifts, including weekends and public holidays, as required by the hospital.