Deskripsi Pekerjaan
Join SingHealth Polyclinics as a Patient Service Associate Executive and become the cornerstone of patient care excellence. This pivotal role combines compassionate patient interaction with critical administrative support in one of Singapore's leading healthcare networks. You'll serve as the first point of contact for patients navigating their healthcare journey, ensuring seamless experiences from registration to consultation follow-up. Position yourself at the heart of community healthcare while developing transferable skills in medical administration, patient advocacy, and healthcare operations.
SingHealth Polyclinics offers a dynamic environment where your contributions directly impact patient satisfaction and clinic efficiency. This position provides comprehensive exposure to Singapore's public healthcare system while offering clear pathways for career progression. Ideal for individuals passionate about healthcare service delivery who thrive in fast-paced, patient-centered settings.
Tanggung Jawab
- Manage patient registration and check-in processes with accuracy and efficiency
- Coordinate appointment scheduling across multiple clinical departments
- Handle patient inquiries regarding services, procedures, and billing
- Maintain and update electronic medical records in compliance with healthcare regulations
- Assist in resolving patient concerns and escalate complex issues appropriately
- Collaborate with clinical teams to optimize patient flow and clinic operations
- Process billing transactions and insurance documentation
Kualifikasi
- Minimum GCE 'O' Levels or equivalent qualification
- 1-2 years of customer service or healthcare administration experience preferred
- Proficiency in Microsoft Office Suite and healthcare management systems
- Strong communication skills with ability to convey medical information clearly
- Ability to multitask effectively in a fast-paced clinical environment
- Attention to detail with high accuracy in data management
- Basic knowledge of medical terminology and healthcare processes