Deskripsi Pekerjaan
Are you a dedicated professional looking to make a meaningful impact in the healthcare sector? PERSOL is partnering with a prestigious hospital in the West Region to appoint a motivated Patient Service Associate Executive. This is an excellent opportunity to join a dynamic healthcare environment where your contributions directly support patient care excellence and operational efficiency.
As a Patient Service Associate Executive, you will be the first point of contact for patients and their families, ensuring a seamless experience from registration to discharge. We are looking for candidates who possess a warm demeanor, strong multitasking abilities, and a commitment to professional service standards in a fast-paced clinical setting.
Tanggung Jawab
- Manage patient registration, appointment scheduling, and discharge processes efficiently.
- Handle patient inquiries and provide accurate information regarding hospital services and policies.
- Maintain electronic medical records (EMR) with high levels of accuracy and confidentiality.
- Coordinate with clinical teams to ensure smooth patient flow and reduced waiting times.
- Manage payment collections, billing enquiries, and insurance-related documentation.
- Resolve patient feedback and concerns with empathy and professionalism.
- Perform administrative support duties to ensure the operational readiness of the department.
Kualifikasi
- Minimum GCE 'O' Level, 'A' Level, or Diploma in any discipline.
- Prior experience in customer service, hospitality, or healthcare administration is highly preferred.
- Proficient in Microsoft Office suite and comfortable navigating digital software systems.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong interpersonal skills and the ability to interact with diverse groups of patients.
- Comfortable working in a hospital environment with rotating shift requirements.
- Ability to remain calm and composed when handling high-pressure or difficult situations.