Deskripsi Pekerjaan
Are you a dedicated professional with a passion for healthcare administration and patient care? We are currently partnering with a prominent hospital in the West Region to recruit a Patient Service Associate Executive. In this dynamic role, you will be the first point of contact for patients, ensuring a seamless, empathetic, and efficient experience from registration to discharge.
The ideal candidate will thrive in a fast-paced clinical environment, possess strong communication skills, and demonstrate a commitment to service excellence. If you are looking to advance your career within the healthcare sector while contributing to patient well-being, we invite you to apply for this rewarding opportunity.
Tanggung Jawab
- Manage front-desk operations including patient registration, scheduling appointments, and handling check-ins/check-outs.
- Provide accurate information regarding hospital services, fees, and administrative procedures to patients and their families.
- Process patient payments, manage medical records, and ensure all documentation is handled with strict confidentiality.
- Coordinate with medical staff and nursing teams to ensure smooth workflow and patient throughput.
- Handle patient inquiries and resolve feedback with empathy, professionalism, and promptness.
- Maintain accurate data entry in the Hospital Information System (HIS).
- Assist in the preparation of daily reports and administrative documentation for department management.
Kualifikasi
- Minimum GCE 'O' Level, 'A' Level, Diploma, or equivalent certification.
- Prior experience in a customer service, hospitality, or healthcare administration role is highly preferred.
- Proficiency in MS Office Suite and basic computer literacy.
- Strong interpersonal and communication skills, with the ability to interact with diverse groups of people.
- Able to perform rotating shifts, including weekends and public holidays, as required by the hospital.
- Ability to remain calm and professional under pressure.
- Strong organizational skills with a keen eye for detail.