Deskripsi Pekerjaan
Join MCi Career Services as a Patient Service Associate in a dynamic hospital setting where you'll play a crucial role in ensuring a positive patient experience while managing financial aspects of healthcare services. This position offers an excellent opportunity to work at the intersection of patient care and healthcare administration.
As a Patient Service Associate, you will be the first point of contact for patients and their families, providing exceptional service while handling financial transactions related to hospital stays. You'll assist discharged inpatients with payment collections, ensuring all bills are settled promptly and accurately. Your role will also involve conducting financial counseling to help patients understand their hospital charges, insurance coverage, and payment options.
This position requires strong communication skills, attention to detail, and empathy as you interact with patients during potentially stressful times. You'll work closely with healthcare teams to ensure seamless coordination between clinical services and financial processes.
MCi Career Services values professionalism, integrity, and customer service excellence. If you're passionate about healthcare administration and want to make a difference in patients' hospital experiences, we encourage you to apply for this rewarding position.
Tanggung Jawab
- Assist in the collection of payments for discharged inpatients
- Conduct financial counseling related to inpatient stays and hospital charges
- Provide exceptional customer service to patients and their families
- Process insurance claims and verify coverage information
- Maintain accurate financial records and documentation
- Collaborate with healthcare teams to ensure smooth patient discharge processes
- Answer patient inquiries regarding billing and payment options
- Ensure compliance with hospital policies and financial regulations
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in healthcare administration or customer service
- Strong communication and interpersonal skills
- Basic knowledge of medical billing and insurance processes
- Proficiency in using office software and hospital information systems
- Attention to detail and accuracy in financial transactions
- Ability to work in a fast-paced environment with empathy and professionalism
- Knowledge of healthcare regulations and compliance standards