Deskripsi Pekerjaan
Join KK Women's and Children's Hospital (KKH), Singapore's leading specialist hospital for women and children, as a Patient Service Associate in our Outpatient Clinic. In this dynamic front-line role, you will play an essential part in delivering a seamless and caring experience for our patients and their families. You will be the welcoming face of our clinic, ensuring that every patient feels supported from the moment they walk in.
As a Patient Service Associate, you will work alongside a multidisciplinary team of doctors, nurses, and healthcare professionals. Your key duties include assisting doctors during consultations and treatments, managing patient check-in and registration, scheduling appointments, and handling enquiries with professionalism and warmth. You will also maintain patient records, coordinate referrals, and support the general administration of the clinic.
The ideal candidate is someone who thrives in a fast-paced environment, has strong organisational skills, and possesses a genuine desire to help others. Previous experience in healthcare or customer service is an advantage, but we welcome individuals who are keen to learn and grow with us. Training will be provided for the right candidate.
At KKH, we are committed to the well-being of our staff and offer a supportive work environment, competitive compensation, and opportunities for career development. This is an excellent opportunity to build a rewarding career in healthcare while making a real difference in the community.
If you are passionate about patient service and ready to contribute to a world-class institution, we invite you to apply today for the Patient Service Associate (Outpatient Clinic) position.
Tanggung Jawab
- Assist doctors during patient consultations and treatments in outpatient clinic rooms.
- Prepare and maintain examination rooms, ensuring cleanliness and availability of medical supplies.
- Manage patient registration, check-in, and check-out processes using the clinic's system.
- Schedule and confirm patient appointments, and coordinate with other departments as needed.
- Handle patient inquiries, requests, and feedback with professionalism and empathy.
- Update and maintain accurate patient records and documentation.
- Perform administrative tasks such as filing, data entry, and inventory management.
- Collaborate with healthcare team to ensure efficient patient flow and clinic operations.
Kualifikasi
- GCE N/O/A Levels or equivalent qualification.
- Previous experience in a healthcare or customer service environment is an advantage.
- Excellent communication and interpersonal skills.
- Patient-oriented with a compassionate and helpful attitude.
- Proficient in basic computer applications (Microsoft Office, scheduling software).
- Ability to work in a fast-paced environment and handle multiple tasks.
- Team player with strong organizational skills.
- Willingness to learn and adapt to new processes.