Deskripsi Pekerjaan
Join our compassionate team at Khoo Teck Puat Hospital and make a real difference in the lives of patients daily. As a Patient Service Associate in our Specialized Outpatient Clinic (SOC), you will be the first point of contact for patients, ensuring they receive exceptional care from the moment they arrive. This role offers a unique opportunity to work in a dynamic healthcare environment where your contributions directly impact patient experiences and outcomes.
We are seeking dedicated individuals who are passionate about patient care and possess excellent communication skills. In this position, you will be responsible for managing patient registrations, coordinating appointments, handling administrative tasks, and providing support to healthcare professionals. Our hospital prides itself on creating a supportive work culture that values teamwork, continuous learning, and professional growth.
If you are looking for a fulfilling career in healthcare administration and want to be part of an organization that prioritizes patient well-being above all else, we encourage you to apply. Join us in our mission to deliver high-quality healthcare services with compassion and excellence.
Tanggung Jawab
- Manage patient registration and check-in processes efficiently
- Coordinate patient appointments and manage scheduling systems
- Handle administrative tasks including documentation and record-keeping
- Assist patients with inquiries and provide guidance within the hospital
- Collaborate with healthcare professionals to ensure smooth patient flow
- Maintain patient confidentiality and adhere to hospital protocols
- Process payments and handle billing inquiries
- Support the implementation of hospital policies and procedures
Kualifikasi
- Minimum GCE 'O' Level or equivalent qualification
- Prior experience in healthcare administration or customer service preferred
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficiency in computer applications and healthcare management systems
- Ability to work effectively in a fast-paced environment
- Basic knowledge of medical terminology is advantageous
- Certification in healthcare administration is a plus