Deskripsi Pekerjaan
Join our dynamic healthcare team at Makati Life Nurture Medical Center as a Patient Service Coordinator in our Cardiac Catheterization Laboratory (CathLab). In this critical role, you will serve as the bridge between patients, medical staff, and administrative departments, ensuring seamless coordination of patient care from admission to discharge. Your expertise will be essential in maintaining the smooth operation of our CathLab, where life-saving procedures are performed daily. As a Patient Service Coordinator, you will play a pivotal role in enhancing patient experiences through effective communication, compassionate care, and meticulous attention to detail. This position offers the opportunity to work in a fast-paced environment where your contributions directly impact patient outcomes and satisfaction. If you are passionate about healthcare excellence and possess strong organizational skills, we invite you to apply and become an integral part of our commitment to delivering world-class cardiac care.
Tanggung Jawab
- Coordinate patient scheduling and preparation for cardiac catheterization procedures, ensuring timely and efficient workflow.
- Educate patients about procedures, pre-operative requirements, and post-care instructions to ensure informed consent and optimal recovery.
- Maintain accurate and up-to-date patient documentation, including medical histories, consent forms, and procedural records.
- Collaborate with cardiologists, nurses, and other healthcare professionals to ensure comprehensive patient care and seamless communication.
- Serve as the primary point of contact for patients and their families, addressing inquiries, concerns, and providing emotional support throughout the care process.
- Monitor inventory levels of CathLab supplies and equipment, coordinating with procurement departments as needed.
- Assist in quality improvement initiatives by participating in audits, implementing best practices, and identifying opportunities for operational enhancements.
Kualifikasi
- Bachelor's degree in Nursing, Medical Technology, Healthcare Administration, or related field.
- Previous experience in a healthcare setting, preferably in a CathLab, cardiology department, or similar clinical environment.
- Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
- Proficiency in healthcare information systems and electronic health records (EHR).
- Attention to detail and accuracy in documentation and record-keeping.
- Ability to remain calm and composed in emergency situations while maintaining professional demeanor.
- Knowledge of medical terminology, cardiac procedures, and patient care protocols.