Deskripsi Pekerjaan
Are you a dedicated professional looking to make a meaningful impact in the healthcare sector? Thomson Medical is seeking a highly motivated and empathetic Patient Service Officer to join our 24-Hour Urgent Care Centre in Novena. In this fast-paced and rewarding role, you will be the first point of contact for our patients, ensuring they receive exceptional care, guidance, and support during critical moments.
As a key member of our dynamic healthcare team, you will thrive in an environment that values clinical excellence and patient-centric service. If you are passionate about service delivery, possess strong communication skills, and are comfortable navigating a 24-hour care setting, we invite you to grow your career with a leading healthcare provider.
Tanggung Jawab
- Manage patient registration, admission, and discharge processes efficiently in the Urgent Care Centre.
- Handle patient inquiries via phone, email, and in-person with professionalism and empathy.
- Facilitate smooth coordination between patients and clinical staff to ensure timely service delivery.
- Maintain accurate patient records and update databases in compliance with data privacy regulations.
- Manage billing, cashiering, and insurance claim processing for urgent care visits.
- Provide comfort and assistance to patients and their families in high-stress situations.
- Ensure the reception area remains organized, welcoming, and compliant with safety protocols.
- Assist in administrative tasks and support daily operations to optimize centre efficiency.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in any relevant discipline.
- At least 1-2 years of experience in customer service, hospitality, or healthcare administration.
- Excellent communication and interpersonal skills, with the ability to handle difficult conversations with patience.
- Proficiency in Microsoft Office Suite and basic hospital information systems.
- Comfortable working in a 24-hour shift environment, including nights, weekends, and public holidays.
- Strong problem-solving skills and the ability to multitask in a fast-paced setting.
- A positive, service-oriented attitude with a strong sense of personal accountability.
- Ability to remain calm and composed in high-pressure urgent care environments.