Deskripsi Pekerjaan
Are you passionate about delivering exceptional patient care and supporting a premier healthcare environment? Thomson Medical is seeking a dedicated and organized Patient Service Officer to join our Thomson Chinese Medicine team. In this pivotal role, you will be the face of our clinic, providing a warm, professional, and efficient experience for our patients from their first point of contact to their final consultation.
As a Patient Service Officer, you will manage clinic operations, handle administrative tasks, and ensure that our high standards of service excellence are maintained. We are looking for an individual with a heart for service, strong communication skills, and the ability to thrive in a fast-paced medical environment. If you are looking to build a rewarding career in healthcare administration with one of Singapore's most respected medical brands, we invite you to apply.
Tanggung Jawab
- Manage front-desk operations, including patient registration, appointment scheduling, and managing walk-in enquiries.
- Handle patient queries professionally via multiple channels, including phone, email, and face-to-face interactions.
- Process patient payments accurately using our POS system and manage daily settlement reports.
- Maintain electronic medical records (EMR) with high levels of accuracy and confidentiality.
- Coordinate with TCM physicians and clinical staff to ensure smooth workflow and patient flow.
- Manage clinic inventory, including supplies and stationery, and ensure a clean, welcoming environment.
- Assist in administrative tasks and ad-hoc duties as assigned by the Clinic Manager.
Kualifikasi
- Minimum GCE 'N'/'O' Levels, NITEC, or Diploma in any field.
- At least 1-2 years of experience in customer service, hospitality, or healthcare administration.
- Proficient in Microsoft Office and comfortable learning new medical software systems.
- Excellent interpersonal and communication skills, with a patient and empathetic approach.
- Ability to multitask and remain calm under pressure in a busy clinic setting.
- Strong command of English and a second language to communicate effectively with diverse patients.
- Commitment to maintaining patient data privacy and high ethical standards.