Deskripsi Pekerjaan
We are seeking a dedicated and detail-oriented Payroll Customer Relations Officer to join our team at Sysgen in Makati City. This hybrid role offers the perfect balance of remote flexibility and on-site collaboration. As the primary liaison for payroll inquiries, you will ensure that employees receive accurate, timely, and courteous support regarding their payroll concerns.
Working closely with the accounting and human resources departments, you will assist in payroll preparation, verify timesheet data, resolve discrepancies, and maintain comprehensive records. This position requires strong organizational skills, a customer-first attitude, and the ability to handle sensitive information with discretion.
At Sysgen, we value excellence and continuous improvement. The ideal candidate will have proven experience in payroll or customer service, excellent communication abilities, and a firm grasp of payroll regulations. If you are looking for a challenging yet rewarding opportunity in a supportive environment, we encourage you to apply.
Sysgen offers competitive compensation, a collaborative culture, and opportunities for professional development. This role is ideal for someone who thrives in a fast-paced setting and is passionate about delivering outstanding service.
Tanggung Jawab
- Respond promptly and accurately to payroll-related inquiries from employees and stakeholders via email, phone, and ticketing system.
- Assist in the preparation and processing of payroll, ensuring compliance with company policies and regulatory requirements.
- Review and verify timesheets, attendance records, and leave balances for accuracy and completeness.
- Collaborate with the HR and finance teams to resolve payroll discrepancies and implement process improvements.
- Maintain up-to-date employee records and payroll documentation in both digital and physical formats.
- Generate and distribute payroll reports to management as needed.
- Provide excellent customer service by addressing concerns with empathy, clarity, and professionalism.
- Stay informed about updates in payroll laws, tax regulations, and company policies to ensure compliance.
Kualifikasi
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- At least 2-3 years of experience in payroll processing, customer service, or a related role.
- Strong understanding of payroll principles, tax regulations, and compliance requirements.
- Exceptional communication and interpersonal skills, with the ability to explain complex payroll matters clearly.
- High level of accuracy and attention to detail in data entry and record keeping.
- Proficiency in MS Office applications (Excel, Word, Outlook); experience with payroll software is an advantage.
- Ability to work independently in a hybrid setup while maintaining team collaboration.
- Customer-oriented mindset with problem-solving and multitasking abilities.