Deskripsi Pekerjaan
Raffles Hotels & Resorts, the iconic pinnacle of luxury hospitality, is seeking a visionary People & Culture Manager to join our flagship property, Raffles Hotel Singapore. This is more than an HR roleâit is a mission to preserve a legendary legacy while shaping the future of work in one of the worldâs most prestigious hotels.
As the People & Culture Manager, you will be the trusted steward of our colleague experience, responsible for architecting and executing a holistic people strategy that attracts, develops, and retains the finest talent in the industry. You will partner closely with senior leadership to build a vibrant, inclusive culture that empowers every individual to deliver extraordinary luxury service. Your influence will span the entire employee lifecycle, from strategic workforce planning and talent acquisition to performance management, learning & development, and employee relations.
We are looking for a dynamic leader who combines deep HR expertise with a genuine passion for hospitality. You will drive cultural transformation, champion diversity and inclusion, and ensure that the Raffles spirit of excellence is embedded in every touchpoint of our colleague journey. If you are a strategic thinker with a heart for people and a drive for results, join us in crafting unforgettable experiencesânot just for our guests, but for our team.
You will manage a dedicated HR team, oversee complex employee relations cases with empathy and fairness, and lead key initiatives around employer branding, well-being, and organizational design. This role is a unique opportunity to leave your mark on a global icon and build a career with one of the worldâs leading luxury hotel groups.
Tanggung Jawab
- Develop and execute comprehensive people strategies aligned with the hotelâs business objectives and luxury brand standards.
- Lead end-to-end talent acquisition, sourcing and selecting world-class associates committed to exceptional service.
- Drive a culture of continuous learning by designing and implementing robust training, development, and succession planning programs.
- Champion employee engagement and well-being initiatives, fostering a diverse, equitable, and inclusive workplace where everyone belongs.
- Act as a trusted advisor to department heads and senior leadership on employee relations, performance management, HR compliance, and organizational design.
- Oversee compensation and benefits programs to ensure market competitiveness and internal equity.
- Spearhead change management, cultural transformation, and internal communications to support the hotelâs evolving strategic direction.
Kualifikasi
- Bachelorâs degree in Human Resources, Business Administration, or a related field; Masterâs degree or CIPD/IMC certification is highly desirable.
- Minimum of 6-8 years of progressive HR experience, with at least 2-3 years in a managerial capacity within luxury hospitality or a premium service industry.
- Proven track record in talent management, organizational development, and driving cultural change.
- Deep knowledge of Singaporeâs employment laws, regulations, and local HR best practices.
- Exceptional interpersonal, communication, and coaching skills with the ability to influence and inspire a diverse workforce at all levels.
- Strategic and analytical mindset with a data-driven approach to developing innovative people solutions.
- A genuine passion for creating an exceptional colleague experience that mirrors the unparalleled luxury guest experience Raffles is known for.