Deskripsi Pekerjaan
Are you an empathetic communicator with a keen eye for detail? Emapta is currently seeking a highly motivated Personal Injury Intake Specialist to join our growing legal support team in Metro Manila. In this critical role, you will be the first point of contact for potential clients seeking justice and compensation for personal injury claims.
We are looking for top 1% talent who can balance compassion with efficiency. You will be responsible for conducting high-quality initial case screenings, gathering essential information, and determining case qualification based on established criteria. You will be working in a professional, onsite environment during the night shift, offering you the advantage of consistent schedules and free weekends to maintain a healthy work-life balance.
At Emapta, we empower our team members to grow within a global organization that values excellence and professional development. If you are passionate about helping people during their most vulnerable times and thrive in a fast-paced legal environment, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for incoming leads via phone, email, and live chat.
- Conduct professional, empathetic initial intake interviews to gather details on personal injury incidents.
- Analyze case facts against firm qualification criteria to determine potential client eligibility.
- Maintain accurate and detailed case notes within our CRM/Case Management software.
- Provide prompt and courteous follow-up to potential clients to ensure a positive first impression.
- Coordinate with legal assistants and attorneys to relay qualified case information for review.
- Ensure all communication complies with legal industry standards and data privacy requirements.
- Meet or exceed daily performance KPIs related to intake conversion and data accuracy.
Kualifikasi
- Proven experience in legal intake, customer service, or high-volume call handling environments.
- Exceptional verbal and written communication skills with a strong command of the English language.
- High level of emotional intelligence and the ability to empathize with clients in stressful situations.
- Strong computer literacy, including proficiency in Microsoft Office and CRM systems.
- Ability to work the night shift in an onsite capacity in Metro Manila.
- Strong problem-solving skills and the ability to handle high-pressure situations with composure.
- Commitment to professional ethics and strict client confidentiality.
- Previous experience in Personal Injury law is highly preferred but not required.