Deskripsi Pekerjaan
Join our dynamic team as a Senior Call Center Officer and become the voice of excellence! We're seeking passionate communicators to deliver exceptional customer experiences while driving business growth. At Nusantara Solusi Komunikasi, we foster a collaborative, tech-driven environment where your skills make a tangible impact. Enjoy competitive benefits, professional development opportunities, and a culture that rewards innovation and teamwork.
Tanggung Jawab
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately and maintain detailed records
- Upsell products/services during customer interactions
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Kualifikasi
- Minimum 2 years call center experience
- Fluent in Bahasa Indonesia and English
- Proficient with CRM software (e.g., Zendesk, Salesforce)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in high-pressure environments
- Relevant certification in customer service preferred
- Strong typing speed (minimum 35 WPM)
- Experience in B2B or telecom industry advantageous