Deskripsi Pekerjaan
Join our award-winning customer service team! PT. Solusi Layanan Prima, a leading BPO provider in Sumatera Utara, is seeking dynamic Petugas Pusat Panggilan to deliver exceptional customer experiences. Be part of our innovative environment where your communication skills make a real impact.
Why join us? Competitive salary, comprehensive benefits, career advancement opportunities, and a vibrant workplace culture focused on growth and recognition.
Tanggung Jawab
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with technical teams for complex issue resolution
- Participate in ongoing training and development programs
Kualifikasi
- Min. SMA/SMK graduate with 1+ years customer service experience
- Excellent verbal communication in Bahasa Indonesia and English
- Strong problem-solving and conflict resolution abilities
- Proficient in Windows OS and CRM software
- Ability to work rotating shifts (morning/afternoon/night)
- Positive attitude with high resilience under pressure