Deskripsi Pekerjaan
Are you looking for a rewarding career in customer service? Join Radikari as a Tele Verification Specialist and contribute to our mission of delivering accurate and reliable information. In this pivotal role, you will serve as the primary point of contact for validating customer data, ensuring that our records are precise and up-to-date. We are looking for motivated individuals who can navigate high call volumes while maintaining a friendly and professional demeanor.
As a Tele Verification Specialist, you will be responsible for conducting outbound calls to verify account details, update customer profiles, and communicate company offerings effectively. You will work within a collaborative team environment that values accuracy and efficiency. This full-time position offers the opportunity to develop your communication skills and gain valuable experience in the call center industry. If you are a detail-oriented professional with a passion for customer satisfaction, we want to hear from you.
Tanggung Jawab
- Conduct outbound calls to verify customer data, account status, and personal information with high accuracy.
- Update and maintain accurate customer records in the CRM system in real-time.
- Communicate company products, services, and promotional offers clearly and professionally.
- Resolve customer inquiries and escalate complex issues to the appropriate department.
- Ensure strict adherence to call scripts, verification protocols, and company policies.
- Document call outcomes, feedback, and necessary data updates in the system.
- Identify potential sales opportunities and customer needs during the verification process.
Kualifikasi
- Minimum 1 year of experience in a Call Center or Televerification role is preferred.
- Excellent verbal communication skills and active listening abilities.
- Strong typing speed and accuracy (minimum 35 WPM) is highly desirable.
- Proficiency in using CRM software and Microsoft Office applications.
- Fluency in Indonesian (Bahasa Indonesia) is essential.
- Ability to work full-time hours, including weekends or public holidays if required.
- A positive attitude, high level of professionalism, and reliability.