Deskripsi Pekerjaan
Are you a warm, organized, and proactive individual looking to join a high-performing healthcare team? ActiveX Physiotherapy, a premier specialist sports and musculoskeletal physiotherapy clinic located in the heart of Singapore's CBD, is seeking a professional Receptionist to join our front-of-house team.
In this role, you will be the first point of contact for our clients, providing exceptional customer service in a fast-paced clinical environment. Our practitioners work as standalone experts, and your role will be pivotal in managing patient flow, clinic administration, and ensuring a seamless experience for every individual who walks through our doors. This is an excellent opportunity for someone who thrives in an active, professional setting and enjoys supporting a busy medical practice.
Tanggung Jawab
- Manage front-of-house operations, including welcoming patients and handling inquiries via phone, email, and in-person.
- Coordinate clinic scheduling, patient appointments, and rescheduling requests using our practice management software.
- Maintain accurate patient records and ensure compliance with clinical data privacy standards.
- Process patient payments, manage receipts, and assist with daily financial reconciliation.
- Support practitioners with administrative tasks, including preparing clinical forms and organizing patient files.
- Maintain the cleanliness and professional presentation of the clinic waiting area.
- Ensure smooth communication flow between clinical staff and administrative workflows.
Kualifikasi
- Prior experience in a front-office, medical, or physiotherapy clinic setting is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to multitask in a busy CBD clinic.
- Proficiency in basic office software and scheduling platforms.
- Professional, empathetic, and service-oriented mindset.
- Ability to remain calm under pressure and provide high-quality care to all patients.
- Availability to work in a casual/vacation capacity as required.