Deskripsi Pekerjaan
RecruitFirst is currently looking for a dedicated Policy Support Executive to join our dynamic team in Bukit Merah. In this role, you will be instrumental in ensuring the smooth and accurate servicing of policy operations. We are seeking a professional individual who thrives in a service-oriented environment and possesses a keen eye for detail.
Your primary focus will be on managing customer requests, handling escalations efficiently, and ensuring all policy processes adhere to strict service standards. You will work closely with the operations team to streamline workflows and deliver exceptional service to our clients. This is a fantastic opportunity to grow your career in administrative support within a reputable organization.
Tanggung Jawab
- Provide comprehensive support for policy servicing operations and daily administrative tasks.
- Handle incoming customer inquiries and manage escalations with professionalism and efficiency.
- Ensure accurate processing of policy data and documentation according to established service standards.
- Coordinate with internal teams to resolve complex customer issues and track service levels.
- Maintain up-to-date records of customer interactions and policy status updates.
- Assist in the preparation and review of policy-related reports and correspondence.
- Adhere to company policies and regulatory guidelines to ensure compliance in all operations.
Kualifikasi
- Minimum of 1-2 years of experience in administrative support, customer service, or policy servicing roles.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and fast data entry skills.
- Excellent verbal and written communication skills in English.
- Ability to multitask effectively in a fast-paced office environment.
- High level of attention to detail and accuracy in data processing.
- Proactive problem-solving skills with a customer-centric approach.
- Relevant qualifications in Business Administration or related fields are advantageous.