Deskripsi Pekerjaan
Are you a data-driven professional with a passion for customer satisfaction and business growth? Nettocyber Indonesia is looking for a dynamic Pricing & Customer Retention Specialist to join our team in Jakarta. In this role, you will be the bridge between financial strategy and customer experience, ensuring our pricing models remain competitive while proactively identifying opportunities to increase client loyalty and long-term retention.
As part of our operations team, you will analyze market trends, interpret customer usage patterns, and develop actionable insights to reduce churn. If you are meticulous, analytical, and ready to make a significant impact on our business bottom line, we want to hear from you. We provide a collaborative work environment where your innovative ideas for customer engagement will be valued and implemented.
Tanggung Jawab
- Monitor and analyze market pricing trends to ensure competitive positioning in the industry.
- Develop and execute data-driven customer retention strategies to minimize churn rates.
- Collaborate with cross-functional teams to refine pricing structures based on customer feedback and usage data.
- Maintain regular communication with high-risk accounts to address concerns and resolve issues promptly.
- Prepare detailed reports on pricing performance and retention KPIs for senior management.
- Identify upselling and cross-selling opportunities during client interactions.
- Conduct periodic audits of customer accounts to ensure accurate billing and service delivery.
Kualifikasi
- Bachelor’s degree in Business, Finance, Marketing, or a related field.
- Minimum 1-2 years of experience in pricing analysis, customer success, or retention management.
- Strong analytical skills with proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) or similar data tools.
- Excellent verbal and written communication skills in both Indonesian and English.
- Proven ability to troubleshoot customer issues and handle difficult conversations with empathy and professionalism.
- Detail-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
- Familiarity with CRM software and analytical reporting tools.