Deskripsi Pekerjaan
Are you an experienced HR professional passionate about fostering a positive work environment? Capital One is seeking a Principal Associate Relations (AR) Specialist to join our dynamic team in Muntinlupa City. In this pivotal role, you will act as a trusted advisor, championing our company culture while ensuring fair, consistent, and proactive management of employee-related matters.
As a Principal AR Specialist, you will leverage your deep expertise in human resources to navigate complex associate relations issues, conduct thorough investigations, and provide strategic guidance to leadership. You will be instrumental in driving initiatives that enhance associate engagement, retention, and workplace well-being. If you are a problem-solver with a knack for empathetic communication and a commitment to operational excellence, we want to hear from you.
Tanggung Jawab
- Provide expert counsel to people leaders on performance management, disciplinary actions, and complex associate relations inquiries.
- Lead and document sensitive internal investigations with objectivity, accuracy, and adherence to company policies and labor laws.
- Collaborate with HR business partners and legal teams to resolve grievances and mitigate organizational risks.
- Analyze associate relations trends and metrics to proactively recommend policy improvements and training initiatives.
- Facilitate conflict resolution and mediation sessions to restore team productivity and positive workplace dynamics.
- Ensure seamless compliance with all relevant Philippine labor regulations and internal Capital One governance frameworks.
- Support leadership in delivering difficult messages while maintaining empathy and professional standards.
Kualifikasi
- Bachelor’s degree in Human Resources, Psychology, Law, or a related field.
- Minimum of 5-7 years of progressive experience in Employee/Associate Relations or HR Business Partner roles.
- Strong knowledge of Philippine labor laws, regulatory requirements, and industry best practices.
- Proven ability to handle highly confidential and sensitive information with absolute integrity.
- Excellent critical thinking and decision-making skills, with the ability to navigate ambiguity.
- Exceptional verbal and written communication skills, with experience in professional report writing.
- Ability to build strong rapport and influence stakeholders at all levels of the organization.