Deskripsi Pekerjaan
Join Fujitsu as a Process Lead and become the cornerstone of operational excellence in our dynamic service environment. This critical role demands exceptional leadership and crisis management skills to orchestrate rapid incident responses across multidisciplinary teams. You will be the driving force behind restoring service continuity during critical incidents, making decisive recommendations to minimize business impact while maintaining transparent communication with stakeholders. Your expertise will streamline incident resolution workflows, implement preventive measures, and continuously optimize service delivery processes. This position offers a unique opportunity to shape operational standards at a global technology leader while developing advanced leadership capabilities in high-pressure scenarios.
Tanggung Jawab
- Lead and coordinate cross-functional incident response teams during critical service disruptions
- Make real-time decisions to restore service continuity and minimize operational impact
- Establish and maintain transparent communication channels with stakeholders during incidents
- Document incident reports, root cause analyses, and implement preventive action plans
- Develop and maintain incident management procedures and escalation protocols
- Mentor team members on incident handling best practices and process optimization
- Collaborate with IT and business units to align incident response with organizational goals
Kualifikasi
- Bachelor's degree in Business, IT, or related field (Master's preferred)
- Minimum 5 years in process management or incident response roles
- Proven experience leading teams during critical incidents in service environments
- Strong decision-making skills under pressure with measurable impact records
- Certification in ITIL, COBIT, or incident management methodologies
- Expertise in stakeholder communication and crisis management protocols
- Advanced proficiency in incident tracking tools (e.g., ServiceNow, Jira)
- Fluency in English with excellent written and verbal communication skills