Deskripsi Pekerjaan
Join GP Batteries as a Product Solutions Administrator and become a vital link in delivering exceptional customer experiences across designated markets. In this dynamic role, you'll be instrumental in bridging the gap between customer needs and product solutions, ensuring seamless presales consultations and comprehensive post-sales support. Your expertise will directly impact customer satisfaction and product adoption rates while collaborating with cross-functional teams to optimize service delivery. This position offers the opportunity to work with industry-leading battery solutions in a fast-paced environment where your problem-solving skills and technical knowledge will drive tangible results for both customers and the organization.
Tanggung Jawab
- Deliver high-quality presales technical consultations to customers across designated markets
- Provide comprehensive post-sales support including troubleshooting and product optimization
- Develop and maintain accurate product documentation and knowledge base resources
- Collaborate with sales teams to create customized product solutions for client requirements
- Analyze customer feedback and market trends to enhance service offerings
- Coordinate with technical support teams to resolve complex customer issues
- Train customers on product features and best practices for optimal usage
Kualifikasi
- Bachelor's degree in Business Administration, Engineering, or related field
- Minimum 2 years in presales or technical support roles
- Strong proficiency in CRM systems and Microsoft Office Suite
- Excellent verbal and written communication skills
- Proven problem-solving abilities with attention to detail
- Experience in battery or power industry preferred
- Able to work independently and in cross-functional teams