Deskripsi Pekerjaan
Are you looking for a challenging and rewarding opportunity in the BPO industry? Beehive BPO is currently seeking a detail-oriented Production Builder & Order Processing Specialist to join our growing team in San Pedro City, Laguna. In this pivotal role, you will be the bridge between our customers and our production teams, ensuring that every order is processed with precision and efficiency.
Our ideal candidate is someone who thrives in a fast-paced environment and possesses a strong commitment to accuracy. You will manage the end-to-end order lifecycle, from initial entry to final fulfillment, while maintaining high standards of customer service. We offer a supportive work culture and opportunities for professional growth for dedicated individuals. If you are ready to take your career to the next level with a reputable company, we want to hear from you.
Tanggung Jawab
- Accurately process and verify incoming customer orders via phone, email, or online portals.
- Update and maintain order status in the company’s database and CRM systems in real-time.
- Coordinate closely with the production and logistics teams to ensure timely order fulfillment.
- Address and resolve customer inquiries regarding order status, product details, and delivery schedules.
- Prepare necessary shipping documents and confirm shipment details with clients.
- Identify and report potential errors or discrepancies in the order processing workflow.
- Collaborate with cross-functional teams to optimize order processing efficiency.
Kualifikasi
- High school diploma or Bachelor’s degree in Business Administration, Commerce, or related field.
- Minimum of 1-2 years of experience in order processing, customer service, or data entry.
- Proficient in using computer systems, specifically Microsoft Office Suite (Excel, Word, Outlook).
- Strong typing speed and excellent data entry accuracy.
- Excellent written and verbal communication skills in English.
- Ability to multitask effectively and prioritize tasks under tight deadlines.
- Proactive problem-solver with a positive attitude.