Deskripsi Pekerjaan
Are you a detail-oriented professional looking to make a tangible impact on global operations? Satellite Office is seeking a high-performing and career-driven Production Support Associate (PSA) to join our thriving Manila team. In this pivotal role, you will serve as a critical link in our operations, supporting key global markets and ensuring seamless business continuity. We are looking for individuals who are not just task-oriented, but who possess a strategic mindset and a passion for problem-solving.
As a Production Support Associate, you will be responsible for monitoring complex production environments, diagnosing system anomalies, and coordinating with various departments to resolve issues efficiently. You will play a vital role in maintaining high service standards, optimizing internal workflows, and contributing to a culture of continuous improvement. If you are eager to grow your career in a dynamic environment and enjoy working in a fast-paced setting, we want to hear from you. Join us in Ortigas and help us drive success for our international clients.
As a Production Support Associate, you will be responsible for monitoring complex production environments, diagnosing system anomalies, and coordinating with various departments to resolve issues efficiently. You will play a vital role in maintaining high service standards, optimizing internal workflows, and contributing to a culture of continuous improvement. If you are eager to grow your career in a dynamic environment and enjoy working in a fast-paced setting, we want to hear from you. Join us in Ortigas and help us drive success for our international clients.
Tanggung Jawab
- Monitor production systems and workflows to ensure seamless operational continuity.
- Diagnose and troubleshoot technical issues or process bottlenecks reported by internal teams and global stakeholders.
- Collaborate with engineering, product, and support teams to escalate complex issues and implement timely resolutions.
- Document standard operating procedures (SOPs) and update knowledge bases to enhance team efficiency.
- Perform routine data analysis and generate performance reports to track key operational metrics.
- Manage communication channels, ensuring timely responses to inquiries and maintaining high service standards.
- Participate in training sessions and continuous improvement initiatives to stay ahead of industry best practices.
Kualifikasi
- Bachelor’s degree in any field, with a preference for Business Administration, Computer Science, or Information Technology.
- Minimum of 1-2 years of experience in production support, customer service, or operations management.
- Strong analytical skills with the ability to interpret data and identify root causes of problems.
- Excellent verbal and written communication skills in English, with the ability to interact with international clients.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
- Proactive problem-solver with a keen attention to detail and a high level of organizational skill.
- Ability to work independently as well as collaboratively within a cross-functional team structure.