Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? Satellite Office is seeking a high-performing and career-driven Production Support Associate (PSA) to join our growing team in Ortigas. In this role, you will play a critical part in supporting our EMEA global markets, ensuring seamless workflow execution and providing top-tier administrative support to our international stakeholders.
As a Production Support Associate, you will be the backbone of our operational success, managing daily tasks, troubleshooting process bottlenecks, and maintaining high standards of service delivery. This is an excellent opportunity for a motivated individual to grow their career within a fast-paced, global outsourcing environment where performance is recognized and rewarded.
Tanggung Jawab
- Monitor and support daily production workflows to ensure all EMEA-based client deliverables meet quality and timeline standards.
- Act as a primary point of contact for operational queries, providing timely and accurate resolutions.
- Analyze process bottlenecks and suggest improvements to enhance team productivity.
- Maintain comprehensive documentation of processes, logs, and support interactions.
- Collaborate with cross-functional teams to streamline communication across international time zones.
- Perform regular data audits to ensure accuracy and compliance with internal protocols.
- Manage end-to-end task tracking and reporting to provide visibility into operational health.
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- At least 2-3 years of experience in production support, administrative coordination, or operations roles.
- Proven ability to support EMEA markets or experience working with international clients.
- Strong analytical skills with proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
- Exceptional verbal and written communication skills in English.
- Ability to thrive in a high-pressure, fast-paced environment with minimal supervision.
- Demonstrated problem-solving abilities and a high level of attention to detail.