Deskripsi Pekerjaan
Are you a strategic leader with a passion for operational excellence in the BPO sector? Tsing Digital Technology Sdn Bhd is currently seeking a high-caliber Project Manager to oversee our dynamic BPO operations in Kuala Lumpur. In this pivotal role, you will be the driving force behind project lifecycle management, ensuring that we deliver world-class service to our global clients.
As the Project Manager, you will lead cross-functional teams, implement process optimizations, and serve as the primary bridge between our operations and the client. Proficiency in Chinese is essential to ensure seamless communication and service delivery. You will foster a culture of high performance, continuous improvement, and professional growth within our customer service teams.
If you are a problem-solver who thrives in a fast-paced environment and possesses the skills to scale operations effectively, we invite you to join our growing team at Tsing Digital Technology.
Tanggung Jawab
- Lead and oversee the end-to-end management of BPO projects, ensuring strict adherence to KPIs and service level agreements (SLAs).
- Optimize operational workflows and processes to improve efficiency, cost-effectiveness, and service quality.
- Directly supervise and mentor team leads and agents to ensure high performance and employee engagement.
- Conduct regular performance reviews and provide actionable insights to stakeholders.
- Manage client communication and expectations, ensuring consistent delivery of high-quality services.
- Collaborate with internal departments to troubleshoot issues and implement scalable solutions.
- Monitor and analyze data metrics to drive operational decision-making and performance reporting.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience (3+ years) in BPO project management or operations leadership.
- Fluency in spoken and written Chinese is a mandatory requirement for this role.
- Strong analytical skills with proficiency in Microsoft Excel and project management tools.
- Demonstrated ability to lead large, diverse teams in a customer service environment.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of quality assurance standards and best practices in the BPO industry.