Deskripsi Pekerjaan
About the Company
TG Group Pte Ltd is a leading organization in Singapore, dedicated to delivering top-tier services and fostering strong relationships with the public. We pride ourselves on our commitment to excellence and continuous improvement.
The Role
Are you passionate about delivering exceptional customer experiences and turning feedback into actionable insights? We are seeking a dedicated and professional Public Feedback Executive (Customer Service) to join our dynamic team in the heart of Downtown Tanjong Pagar.
This is an exciting opportunity for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to upholding the highest standards of service excellence. As a key point of contact for our valued clients and the public, you will be responsible for managing inquiries, resolving concerns, and ensuring every interaction leaves a positive and lasting impression. You will log, track, and analyze feedback to help drive continuous improvement across our service offerings.
Working closely with cross-functional teams, you will play a pivotal role in transforming public feedback into strategic improvements. Your insights will directly shape our service delivery and client satisfaction strategies, making a tangible impact on the community we serve.
Who We Are Looking For
We are looking for someone with a keen eye for detail, a proactive mindset, and a genuine desire to help others. If this sounds like you, we invite you to apply and join a reputable organisation that values its people and offers a supportive, collaborative culture.
Offer Details
- Job Type: Contract / Temp
- Salary: $2,400 – $3,600 per month
- Location: Downtown Tanjong Pagar, Central Region
Take the next step in your customer service career with TG Group Pte Ltd. Apply today!
Tanggung Jawab
- Serve as the primary point of contact for public inquiries, feedback, and complaints via phone, email, and online platforms.
- Log, categorize, and track all feedback accurately in the Customer Relationship Management (CRM) system.
- Investigate and resolve customer issues promptly, ensuring a high level of satisfaction and adherence to service level agreements (SLAs).
- Analyze feedback trends and prepare detailed reports for management to identify areas for service improvement.
- Coordinate with internal departments to escalate and resolve complex issues effectively.
- Maintain comprehensive knowledge of company products, services, and policies to provide accurate information.
- Contribute to the development of FAQ documentation and standard operating procedures (SOPs) for the customer service team.
- Uphold professional standards and positive brand representation in all public interactions.
Kualifikasi
- Diploma or degree in any discipline. Candidates with relevant experience in a customer service or call centre environment are strongly preferred.
- Excellent verbal and written communication skills in English. Proficiency in an additional language is an advantage.
- Strong active listening and problem-solving abilities with a customer-centric mindset.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
- Resilient and able to handle difficult conversations with tact and professionalism.
- Singaporeans and PRs are encouraged to apply.