Deskripsi Pekerjaan
Are you a dedicated professional looking to make a tangible impact in the public sector? PERSOL is currently seeking a Public Feedback Management Officer to support a prestigious government-related agency on a 1-year contract basis. This is a unique opportunity to play a crucial role in ensuring citizen satisfaction and operational excellence within a high-profile organization.
In this position, you will be the central point of contact for managing and triaging incoming public feedback. You will be responsible for ensuring that all inquiries are categorized accurately, routed to the appropriate departments efficiently, and resolved in a timely manner. Your work will directly contribute to improving service delivery and maintaining transparency between the agency and the public.
We are looking for an organized, detail-oriented individual with excellent communication skills. If you thrive in a fast-paced administrative environment and have a passion for public service, we encourage you to apply.
Tanggung Jawab
- Receive, log, and triage public feedback received via various channels (email, hotline, online portals).
- Categorize and prioritize incoming inquiries to ensure urgent matters are addressed immediately.
- Coordinate with relevant internal teams to resolve reported issues and close feedback loops.
- Maintain accurate and up-to-date records of all interactions and case resolutions.
- Prepare regular reports summarizing feedback trends and operational performance.
- Assist in the development and dissemination of agency communication materials.
- Monitor service level standards to ensure compliance with agency protocols.
Kualifikasi
- Bachelor’s degree in Public Administration, Communications, Business, or a related field.
- Minimum of 2 years of experience in customer service, public relations, or administrative support.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM software or ticketing systems is highly preferred.
- Excellent written and verbal communication skills with a focus on professionalism.
- Ability to handle sensitive information with the utmost confidentiality and discretion.
- Proactive problem-solving abilities and the capacity to work independently.