Deskripsi Pekerjaan
Join Accor's prestigious hospitality team as a Quality Executive and become a guardian of excellence in Kuta, Bali. This pivotal role ensures our luxury hotels maintain uncompromising brand standards while delivering exceptional guest experiences. You'll drive operational excellence by implementing rigorous quality control measures, conducting systematic audits, and identifying improvement opportunities across all departments. Collaborate with cross-functional teams to develop innovative solutions that enhance service delivery and elevate customer satisfaction. Your expertise will directly influence Accor's reputation for quality in the competitive Bali tourism market.
As a Quality Executive, you'll be the catalyst for continuous improvement, analyzing operational data to identify trends and implement corrective actions. You'll champion best practices in hospitality quality management while ensuring compliance with both brand standards and local regulations. This position offers a unique opportunity to shape the future of luxury hospitality while working in one of the world's most vibrant destinations.
Tanggung Jawab
- Monitor and enforce brand quality standards across all hotel operations
- Conduct regular inspections and audits of service delivery, facilities, and amenities
- Analyze operational data to identify quality gaps and improvement opportunities
- Implement corrective action plans and track implementation effectiveness
- Collaborate with department heads to develop quality enhancement initiatives
- Prepare comprehensive quality reports for senior management review
- Train staff on quality standards, procedures, and guest satisfaction protocols
Kualifikasi
- Bachelor's degree in Hospitality, Business Administration, or related field
- 3+ years' experience in quality control or hotel operations management
- Strong knowledge of international hospitality quality standards
- Excellent analytical skills with attention to operational details
- Certification in quality management systems (ISO 9001 preferred)
- Proficient in quality audit methodologies and reporting tools
- Exceptional communication and stakeholder management abilities