Deskripsi Pekerjaan
Are you a persuasive communicator with a passion for problem-solving? Worldwide Resources Solutions is looking for a dynamic and results-driven R&R Specialist to join our expanding team in Quezon City. In this role, you will be at the forefront of our customer retention efforts, turning challenging situations into positive outcomes while ensuring our clients remain satisfied and engaged.
We are a fast-paced, growing company that values innovation, grit, and excellence. As an R&R Specialist, you will handle delicate account recovery tasks and proactively work to prevent churn. You will be provided with industry-leading training, a supportive work environment, and clear pathways for career advancement. If you are ready to elevate your career in the Customer Service and BPO sector, we want to hear from you!
Tanggung Jawab
- Engage with customers to identify pain points and provide effective solutions to retain their business.
- Execute recovery strategies for at-risk accounts through outbound and inbound communication channels.
- Maintain accurate records of customer interactions and resolutions within the CRM system.
- Negotiate mutually beneficial terms to resolve account discrepancies or payment issues.
- Collaborate with cross-functional teams to address recurring customer concerns and improve service delivery.
- Meet or exceed daily and monthly performance metrics related to retention and recovery rates.
- Stay up-to-date with company products, policies, and industry best practices.
Kualifikasi
- Bachelor’s degree in Business, Communication, Psychology, or any related field.
- At least 1-2 years of experience in customer service, sales, or retention/collections roles.
- Exceptional verbal and written communication skills in English.
- Strong negotiation, conflict resolution, and active listening abilities.
- High proficiency in navigating CRM software and Microsoft Office Suite.
- Proven ability to work effectively in a high-pressure, fast-paced environment.
- Self-motivated with a strong focus on achieving targets and delivering high-quality service.