Deskripsi Pekerjaan
Are you a dedicated professional passionate about healthcare and exceptional customer service? We are seeking a highly skilled RCM Voice Specialist to join our dynamic team in Alabang. In this pivotal role, you will be the voice of our organization, responsible for delivering a seamless patient experience by managing a high volume of inbound and outbound calls related to patient registration. Your expertise in Revenue Cycle Management (RCM) and voice operations will directly impact patient satisfaction, operational efficiency, and revenue integrity.
You will serve as the first point of contact for patients, guiding them through the registration process with empathy and precision. Whether resolving complex inquiries or updating critical patient records, you will ensure that every interaction contributes to a positive healthcare journey. If you thrive in a fast-paced medical environment and want to make a tangible difference in patient care, we invite you to apply.
Tanggung Jawab
- Manage inbound and outbound calls related to patient registration and account verification.
- Ensure accurate and timely data entry into the CRM system and patient records.
- Resolve patient inquiries and complaints professionally to maintain high satisfaction scores.
- Collaborate with billing and administrative teams to resolve revenue cycle issues.
- Provide clear instructions regarding insurance coverage and billing procedures.
- Document all patient interactions and feedback for quality assurance purposes.
- Adhere to healthcare compliance standards and privacy regulations (HIPAA/GDPR).
Kualifikasi
- Proven experience in a customer service or healthcare support role.
- Strong understanding of Revenue Cycle Management (RCM) and patient registration workflows.
- Excellent verbal communication, active listening, and interpersonal skills.
- Proficiency in CRM software and database management systems.
- Ability to work efficiently in a fast-paced, high-volume call center environment.
- High school diploma or equivalent; Bachelor’s degree in Healthcare Administration or related field preferred.
- Willingness to work on shifting schedules, including weekends and holidays.