Deskripsi Pekerjaan
Join MADEE SPA & WELLNESS as our Receptionist and become the heart of our serene client experience! We're seeking a warm and professional individual to manage front desk operations and deliver exceptional customer service in our tranquil Mont Kiara spa environment. As the first point of contact, you'll create welcoming first impressions while ensuring seamless daily operations. This role offers the perfect blend of hospitality and administrative responsibilities in a wellness-focused setting. If you thrive in dynamic client-facing environments and possess excellent organizational skills, this opportunity allows you to contribute to our clients' relaxation journey while growing your career in the wellness industry.
Tanggung Jawab
- Warmly greet and welcome all clients with genuine hospitality
- Manage appointment scheduling, rescheduling, and calendar coordination
- Handle incoming calls, emails, and client inquiries professionally
- Process payments, manage cash transactions, and maintain accurate records
- Ensure reception area remains immaculate and organized
- Assist with administrative tasks including filing and inventory management
- Collaborate with therapists to ensure smooth client flow and service transitions
- Maintain strict confidentiality of client information and spa operations
Kualifikasi
- Minimum SPM qualification or equivalent professional certification
- Proven experience in customer service or front desk role preferred
- Exceptional communication and interpersonal skills
- Proficiency in Microsoft Office Suite and scheduling software
- Strong organizational abilities with attention to detail
- Pleasant demeanor with professional appearance
- Ability to multitask effectively in fast-paced environments
- Basic knowledge of spa services and wellness treatments is advantageous