Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service? Toyota North Edsa is looking for a dedicated Receptionist to join our dynamic team. As the face of our company, you will play a crucial role in ensuring that every customer interaction leaves a lasting positive impression. You will be responsible for the efficient management of visitors, customers, and proper handling of telephone calls and messages within our bustling Service Reception. We pride ourselves on our commitment to quality and efficiency, and we need a detail-oriented professional to help maintain that standard. This position offers a great opportunity to develop your administrative skills within a well-known automotive brand while contributing to a world-class customer experience.
Tanggung Jawab
- Manage the front desk operations and greet all visitors, clients, and staff with a warm and professional demeanor.
- Handle incoming and outgoing telephone calls efficiently, ensuring accurate message taking and timely delivery.
- Coordinate with the service reception team to facilitate smooth vehicle drop-offs and pick-ups for customers.
- Maintain the cleanliness and organization of the reception area, waiting lounge, and office supplies.
- Process customer inquiries regarding service status, appointments, and general company information.
- Assist in administrative tasks such as filing, data entry, and preparing correspondence as needed.
- Monitor visitor badges and ensure all security protocols are followed at the main entrance.
Kualifikasi
- High school diploma or Certificate in Vocational Studies (TVL).
- At least 1 year of relevant work experience in a receptionist, customer service, or administrative role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a focus on patience and customer service orientation.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
- Ability to multitask effectively and remain calm under pressure in a busy environment.