Deskripsi Pekerjaan
Join the vibrant team at Mad Monkey Hostels, a leading social hostel brand in Bali's surf paradise! We're seeking an energetic Receptionist to be the welcoming face of our Uluwatu location. As a key team member, you'll create unforgettable first impressions for international travelers while managing daily operations. This role offers a unique opportunity to immerse yourself in Bali's dynamic hospitality scene while developing valuable customer service and administrative skills. You'll work in a fast-paced, multicultural environment where every day brings new connections and experiences. Our hostel culture celebrates adventure, teamwork, and creating memorable stays for guests from around the world. If you're passionate about travel and thrive in social settings, this is your chance to be part of Bali's most exciting hostel community.
Tanggung Jawab
- Guest check-in/out processes with warm hospitality
- Reservation management and booking system coordination
- Phone and email inquiries with prompt responses
- Local recommendations for attractions, dining, and activities
- Cash handling and payment processing accuracy
- Reception area cleanliness and organization maintenance
- Collaboration with housekeeping and security teams
- Inventory management for reception supplies
Kualifikasi
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with booking software (e.g., Hostelworld, Booking.com)
- Strong problem-solving abilities in dynamic situations
- Cash handling experience with attention to detail
- Fluency in English; additional languages valued
- Knowledge of Bali attractions and local culture
- Ability to work flexible shifts including weekends/holidays