Deskripsi Pekerjaan
Join Dwena's Cafe as our friendly face and first point of contact! We're seeking a professional Receptionist to create exceptional guest experiences in our vibrant Batangas establishment. As the heart of our operations, you'll manage reservations, handle inquiries, and ensure seamless customer interactions while maintaining a welcoming atmosphere. This role requires exceptional communication skills, organizational prowess, and a passion for hospitality. Ideal for candidates with a customer-centric mindset and the ability to thrive in a dynamic café environment. Enjoy competitive compensation, flexible scheduling, and the opportunity to grow within our local community staple.
Tanggung Jawab
- Manage guest reservations via phone, online platforms, and walk-in inquiries
- Provide exceptional customer service and address client concerns promptly
- Operate reservation systems and maintain accurate booking records
- Coordinate with kitchen and service teams for smooth operations
- Handle incoming calls and direct communications appropriately
- Assist with basic administrative tasks including filing and data entry
- Maintain cleanliness and organization of reception area
- Support marketing initiatives through customer engagement
Kualifikasi
- High school diploma or equivalent (college preferred)
- 1+ years in customer service or receptionist role
- Proficiency in reservation systems and office software
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Professional appearance and friendly demeanor
- Knowledge of local Santo Tomas area (advantageous)
- Willingness to work flexible hours including weekends