Deskripsi Pekerjaan
Join VA team TMH as a Receptionist in Bali and become the welcoming face of our dynamic team! We're seeking a professional and friendly individual to manage our front desk operations with excellence. In this role, you'll be the first point of contact for guests, visitors, and staff, ensuring everyone receives exceptional service from the moment they arrive. You'll handle incoming communications, manage reservations, and coordinate administrative tasks to maintain smooth daily operations. Additionally, you'll contribute to guest experiences by assisting with recreational activities like padel when needed, creating memorable stays for our visitors. This position offers a unique opportunity to develop your customer service skills in a vibrant Bali environment while supporting our team's success.
Tanggung Jawab
- Welcoming and greeting guests/visitors professionally and warmly
- Managing incoming calls, emails, and directing inquiries appropriately
- Handling guest orders, reservations, and serving requests
- Coordinating administrative tasks including scheduling and correspondence
- Assisting with guest activities including padel support when required
- Maintaining a clean, organized, and professional reception area
- Collaborating with team members to ensure seamless operations
Kualifikasi
- Proven experience in receptionist or customer service roles
- Excellent communication and interpersonal skills in English and Bahasa Indonesia
- Professional appearance and polished demeanor
- Ability to multitask efficiently in a fast-paced environment
- Proficiency with office equipment and basic computer applications
- Strong problem-solving and conflict resolution abilities
- Positive attitude and commitment to exceptional guest experiences