Deskripsi Pekerjaan
Join our dynamic team at PT Volcano International Technology as a Receptionist (Server) and become the cornerstone of our guest experience. In this pivotal role, you'll deliver exceptional hospitality services during high-profile events, ensuring every interaction exceeds expectations. You'll be the first point of contact for our clients and visitors, embodying our commitment to service excellence while maintaining a professional and welcoming atmosphere. This position offers an exciting opportunity to work in a fast-paced environment where your attention to detail and customer-centric approach directly contribute to our brand reputation.
As a key member of our events team, you'll coordinate seamlessly with colleagues to create memorable experiences for attendees. Your responsibilities will include managing guest registrations, providing venue information, and resolving inquiries with grace and efficiency. If you thrive in settings where your interpersonal skills shine and enjoy contributing to successful events, this role is perfect for you. We value individuals who bring energy, professionalism, and a passion for hospitality to every interaction.
Tanggung Jawab
- Deliver exceptional customer service to guests during events and conferences
- Manage guest registration, check-in, and check-out processes efficiently
- Provide accurate information about venue facilities, schedules, and services
- Coordinate with event staff to ensure seamless guest experiences
- Maintain a clean, organized, and professional reception area
- Handle guest inquiries and resolve issues promptly with diplomacy
- Support event setup and breakdown activities as required
- Assist with basic administrative tasks related to event operations
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1-2 years of customer service or reception experience
- Excellent communication and interpersonal skills in English and Bahasa Indonesia
- Strong organizational abilities with attention to detail
- Ability to multitask effectively in fast-paced environments
- Proficiency in basic office software and registration systems
- Professional appearance and courteous demeanor
- Flexible availability to work evenings, weekends, and holidays