Deskripsi Pekerjaan
Join Home Credit as a Regional Trainer in Sulawesi and become a catalyst for excellence in our field collection operations. This pivotal role empowers you to design, deliver, and optimize training programs that elevate the performance of our frontline teams. You'll conduct comprehensive skill-gap analyses, align training strategies with business objectives, and implement innovative coaching methodologies to drive measurable results. Collaborate closely with regional managers to develop targeted interventions that boost productivity, ensure compliance, and enhance customer experience. Your expertise in training delivery and data-driven insights will directly contribute to operational efficiency and team development. This opportunity offers a dynamic environment where your leadership in training and development can transform potential into performance.
Tanggung Jawab
- Design and execute field collector training programs aligned with business goals
- Conduct skill-gap assessments and develop targeted training curricula
- Deliver engaging training sessions on collection techniques, compliance, and soft skills
- Monitor training effectiveness through KPI analysis and performance metrics
- Collaborate with regional managers to align training with operational needs
- Develop and maintain training materials, including manuals and digital resources
- Provide ongoing coaching and performance feedback to field collectors
- Prepare comprehensive reports on training outcomes and ROI
Kualifikasi
- Bachelor's degree in Education, HR, Business, or related field
- 3+ years of experience in training/development, collections or sales training preferred
- Strong presentation, communication, and interpersonal skills
- Proficiency in needs analysis and curriculum development
- Experience with learning management systems and training technology
- Ability to analyze performance data and derive actionable insights
- Fluency in Bahasa Indonesia; English proficiency is a plus
- Willingness to travel across Sulawesi region