Deskripsi Pekerjaan
Join Brandt International's dynamic team as a Registration Dispute Analyst and become a vital part of our customer resolution process. This role offers an exciting opportunity to dive deep into complex customer disputes, where you'll meticulously review registration cases, analyze transaction histories, and resolve issues with precision and fairness. You'll be the cornerstone of our customer satisfaction efforts, ensuring every case receives thorough investigation and evidence-based judgment. In this fast-paced environment, you'll collaborate with cross-functional teams to implement effective solutions while maintaining compliance with regulatory standards. If you thrive in detail-oriented challenges and are passionate about delivering exceptional customer experiences, this contract position in Bandar Sunway offers a unique platform to develop your analytical and problem-solving skills while making a tangible impact on our operations.
Tanggung Jawab
- Review and analyze customer registration disputes to determine validity and appropriate resolution
- Investigate transaction histories and gather supporting evidence for case assessments
- Apply judgment and policies to resolve disputes efficiently and fairly
- Document case details, resolutions, and communications in compliance with company standards
- Collaborate with internal teams to escalate complex cases and ensure timely resolution
- Identify trends in disputes and recommend process improvements
- Communicate resolution outcomes clearly to stakeholders and customers
Kualifikasi
- Bachelor's degree in Business, Finance, or related field preferred
- 1-2 years of experience in customer service, dispute resolution, or case analysis
- Strong analytical skills with attention to detail and accuracy
- Excellent written and verbal communication abilities
- Proficiency in case management systems and MS Office applications
- Ability to work independently and make sound judgments under pressure
- Knowledge of consumer protection regulations and dispute resolution best practices