Deskripsi Pekerjaan
Are you tired of making 500-800 calls daily without fair compensation? AKIKA.COM LLC offers a transformative opportunity for skilled BPO professionals to earn what they're worth. Join our remote team as a BPO Representative and enjoy competitive monthly earnings of up to $7,000 while delivering exceptional customer experiences. We value your expertise and provide a supportive environment where your communication skills shine. This full-time remote role allows you to work from Quezon City while serving global clients with professionalism and efficiency. If you're seeking a career move that rewards your hard work and dedication, apply now to join our growing team of customer service excellence advocates.
Tanggung Jawab
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues promptly
- Maintain detailed documentation of all customer interactions
- Meet performance metrics including call volume and resolution targets
- Adhere to company protocols and quality standards
- Collaborate with cross-functional teams to improve service delivery
- Utilize CRM systems to track customer interactions and preferences
Kualifikasi
- Minimum 1 year of call center or customer service experience
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities and active listening skills
- Ability to work independently in a remote setting
- Proficiency with CRM software and call center technologies
- High school diploma or equivalent; bachelor's degree preferred
- Reliable internet connection and dedicated home workspace
- Adaptability to flexible schedules including evening/weekend shifts