Deskripsi Pekerjaan
Join ModSquad's elite crew as a Remote Customer Support Specialist for our Higher Education clients! We're seeking passionate individuals to deliver exceptional service to students, faculty, and staff in dynamic academic environments. This seasonal role offers the flexibility of remote work while making a tangible impact on educational institutions. You'll be the frontline hero resolving inquiries, troubleshooting technical issues, and ensuring seamless experiences across multiple communication channels. Our supportive team environment values problem-solvers who thrive in fast-paced settings and possess a genuine desire to help others succeed.
ModSquad provides comprehensive training and ongoing mentorship to equip you with the tools needed to excel in higher education support. This position is perfect for detail-oriented communicators who can maintain professionalism while navigating diverse student needs. Whether assisting with course registration systems, learning platform navigation, or administrative processes, you'll play a crucial role in fostering positive educational journeys. Seasonal availability from May 2026 offers a unique opportunity to build your experience in the education sector while enjoying work-life balance.
Tanggung Jawab
- Resolve student/faculty inquiries via phone, email, and chat regarding academic services and technical platforms
- Troubleshoot issues with learning management systems, student portals, and campus applications
- Maintain detailed documentation of interactions in CRM systems for quality assurance
- Collaborate with cross-functional teams to escalate complex technical or procedural issues
- Adhere to SLAs and service standards while maintaining high customer satisfaction metrics
- Support seasonal peaks during registration periods and academic term transitions
- Contribute to knowledge base updates and training materials for continuous improvement
Kualifikasi
- Minimum 1 year customer service experience in education, tech support, or call center environment
- Exceptional verbal/written communication skills with empathetic approach
- Proficiency with troubleshooting technical issues and software applications
- Ability to work independently in remote setting with strong time management
- High school diploma; college coursework or degree preferred
- Reliable internet connection and quiet home office setup
- Flexibility to work varied hours including evenings/weekends during peak seasons