Deskripsi Pekerjaan
Join Delegate CX as a Remote Operations Specialist - Employee Navigator and make a real impact by supporting our US-based clients. In this pivotal role, you will serve as the bridge between employees and their benefits, guiding them through the complexities of insurance and superannuation plans. We are seeking a dedicated professional who is empathetic, detail-oriented, and thrives in a remote work environment to ensure every employee feels supported and informed.
You will be responsible for managing employee inquiries, resolving issues regarding coverage and claims, and ensuring a seamless experience for our partners. This is a fantastic opportunity to advance your career in the BPO and insurance sector with a competitive salary and a collaborative team culture.
Tanggung Jawab
- Guide US-based employees through the navigation of their health insurance and superannuation benefits.
- Provide accurate, clear, and empathetic responses to inquiries regarding policy details and coverage options.
- Process employee requests and maintain detailed, up-to-date records in the internal CRM system.
- Collaborate with internal teams to resolve complex employee issues and escalations.
- Ensure full compliance with company policies, industry regulations, and data privacy standards.
- Conduct follow-up communications to ensure employee satisfaction and successful plan utilization.
- Identify common trends in employee inquiries to help improve service processes.
Kualifikasi
- High school diploma or Bachelor’s degree (relevant experience in operations or customer service is a plus).
- Strong verbal and written communication skills in English.
- Previous experience in customer service or operations is highly preferred.
- Ability to work independently and manage time effectively in a remote setting.
- Basic knowledge of insurance terminology or superannuation concepts is a plus but not required.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to handle sensitive personal and financial information with strict confidentiality.