Deskripsi Pekerjaan
MindPractice, a growing U.S. psychiatry practice, is seeking a skilled and compassionate Remote Patient Care Specialist to join our team in Cebu City. This role is ideal for individuals with experience in patient intake, scheduling, and insurance verification within a healthcare setting. As a key member of our administrative team, you will be responsible for ensuring that every new patient experience is smooth, efficient, and welcoming from the very first phone call.
In this position, you will handle inbound and outbound calls, gather patient information, verify insurance benefits, and schedule appointments. You will work closely with our clinical providers to optimize scheduling and ensure timely access to care. Your role is essential to maintaining high patient satisfaction and operational efficiency.
We offer a competitive monthly salary of ₱30,000 – ₱35,000, fully remote work arrangement, and a supportive team environment. You will receive training and ongoing support to excel in your role. If you are organized, empathetic, and thrive in a fast-paced environment, we want to hear from you.
MindPractice is committed to expanding access to mental health care. Join us in making a meaningful impact in patients' lives while advancing your career in healthcare administration.
Tanggung Jawab
- Conduct initial patient intake calls to gather medical history, demographics, and insurance information.
- Schedule appointments for new and follow-up visits, optimizing provider availability.
- Verify patient insurance coverage and benefits, ensuring eligibility for services.
- Obtain pre-authorizations and referrals as needed for specific treatments.
- Maintain accurate and confidential patient records in the electronic health record (EHR) system.
- Provide excellent customer service, addressing patient inquiries via phone and email.
- Coordinate with clinical staff to ensure smooth patient flow and handoffs.
- Assist with other administrative tasks as needed to support the practice.
Kualifikasi
- High school diploma required; Associate's or Bachelor's degree in Healthcare Administration or related field preferred.
- Minimum of 1 year experience in a medical office, clinic, or hospital setting, with focus on patient scheduling and insurance verification.
- Excellent phone etiquette and active listening skills.
- Familiarity with HIPAA regulations and ability to handle sensitive patient information confidentially.
- Proficiency with scheduling software and EHR systems (e.g., Athenahealth, Epic, Kareo) preferred.
- Strong multitasking and organizational skills in a fast-paced environment.
- Ability to work independently and as part of a remote team.
- Fluency in English both written and verbal; knowledge of a second language is a plus.