Deskripsi Pekerjaan
Join our dynamic team at H-Ostel Kuta Bali as a Rental Counter Staff and become the first point of contact for our valued customers! This exciting role involves managing motorbike rental operations with precision and professionalism. You'll handle customer inquiries, process bookings seamlessly, conduct thorough vehicle inspections, and coordinate with maintenance teams to ensure optimal fleet readiness. The position requires strong administrative skills to manage schedules, documentation, and reporting while maintaining exceptional service standards. Located in the vibrant heart of Seminyak, you'll contribute to creating memorable experiences for travelers exploring Bali's stunning landscapes. If you're detail-oriented, customer-focused, and thrive in a fast-paced hospitality environment, this opportunity offers competitive compensation and a chance to grow within Bali's premier hospitality sector.
Tanggung Jawab
- Manage customer check-in/check-out procedures for motorbike rentals
- Conduct pre/post-rental vehicle inspections and documentation
- Coordinate maintenance schedules with mechanics for fleet upkeep
- Process online/onsite bookings and manage reservation systems
- Handle administrative tasks including scheduling and record-keeping
- Provide clear instructions on vehicle operation and safety protocols
- Maintain accurate transaction logs and rental agreements
- Collaborate with team members to ensure smooth counter operations
Kualifikasi
- Excellent English communication skills (verbal and written)
- Customer service experience in hospitality or retail sector
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of motorbike mechanics and safety standards
- Proficient in administrative software and reservation systems
- Proven problem-solving skills in customer service scenarios
- Friendly, approachable demeanor with cultural sensitivity