Deskripsi Pekerjaan
Are you a detail-oriented analytical professional with a passion for transforming data into actionable insights? Transparent BPO, a leading provider of exceptional customer experience solutions, is looking for a talented Reporting Analyst to join our dynamic team in San Juan City, Metro Manila. This is an exciting opportunity to play a pivotal role in driving data-driven decisions that enhance our operational efficiency and client satisfaction.
As a Reporting Analyst, you will be at the forefront of our data initiatives, responsible for developing, maintaining, and distributing critical reports that highlight key performance indicators (KPIs) and business trends. You'll work with various datasets, identify patterns, and present your findings in a clear, concise, and compelling manner to stakeholders across the organization. If you thrive in a fast-paced environment and are eager to make a tangible impact through your analytical expertise, we encourage you to apply!
At Transparent BPO, we believe in investing in our people. Beyond a competitive salary, you'll enjoy a comprehensive benefits package including health insurance, life insurance, and paid training to foster your continuous professional growth. We also cultivate a vibrant workplace culture with company events and offer the convenience of free parking. Join us and contribute to a team dedicated to excellence and innovation in the BPO industry.
Tanggung Jawab
- Collect, analyze, and interpret complex data sets to identify trends, patterns, and insights relevant to business operations and client performance.
- Develop and maintain recurring and ad-hoc reports, dashboards, and data visualizations using various reporting tools (e.g., Excel, Power BI, Tableau).
- Ensure the accuracy, integrity, and consistency of all reported data, performing regular data validation and quality checks.
- Collaborate with operations, quality assurance, and client services teams to understand reporting requirements and deliver tailored solutions.
- Provide actionable recommendations based on data analysis to improve operational efficiency, agent performance, and customer satisfaction.
- Automate reporting processes where possible to enhance efficiency and reduce manual effort.
- Present findings and insights clearly and concisely to both technical and non-technical stakeholders.
- Support data governance initiatives and best practices for data management within the organization.
Kualifikasi
- Bachelor's degree in Business Analytics, Statistics, Information Technology, Computer Science, or a related quantitative field.
- 2-3 years of proven experience as a Reporting Analyst, Data Analyst, or similar role, preferably within the BPO or call center industry.
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, advanced formulas) is essential.
- Experience with business intelligence (BI) tools such as Power BI, Tableau, Qlik Sense, or similar platforms.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills, with the ability to present complex information clearly.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
- Familiarity with database querying (SQL) is a significant advantage.