Deskripsi Pekerjaan
Join our team as a Reputation Management Officer (RMO) and become the guardian of our brand's digital presence. This critical role requires a meticulous professional passionate about monitoring online conversations and shaping brand perception in competitive marketplaces. You'll track customer feedback across platforms, analyze trends, and implement strategies to enhance our brand's reputation. Collaborate with marketing and customer service teams to ensure consistent brand messaging and resolve issues proactively. Ideal candidates thrive in fast-paced environments where attention to detail directly impacts customer trust and brand loyalty. Grow your expertise in brand management while contributing to our company's market success in Indonesia's retail sector.
Tanggung Jawab
- Monitor and analyze online reviews, social media mentions, and customer feedback across digital platforms
- Develop proactive strategies to enhance brand reputation and mitigate potential reputation risks
- Respond professionally to customer inquiries and complaints, ensuring timely resolutions
- Collaborate with marketing teams to align reputation management campaigns with brand objectives
- Generate regular reports on reputation metrics, trends, and competitor activities
- Implement crisis management protocols for negative publicity or brand threats
- Train customer service teams on reputation management best practices
Kualifikasi
- Bachelor's degree in Marketing, Communications, Business, or related field
- 1-2 years experience in reputation management, customer service, or brand management
- Exceptional attention to detail with strong analytical and problem-solving skills
- Proficiency in social media monitoring tools and analytics platforms
- Excellent written and verbal communication skills in Indonesian and English
- Ability to work independently and collaboratively in fast-paced environments
- Understanding of marketplace dynamics and consumer behavior in retail sector