Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for high-quality property management? Eton Properties Philippines is seeking a dynamic and articulate Resident Relations Assistant to join our team in Makati City. As the face of our premium developments, you will serve as a key ambassador, ensuring that every interaction reflects our commitment to excellence and high-quality living standards.
In this role, you will be the primary point of contact for our residents, handling inquiries, coordinating service requests, and fostering a welcoming community atmosphere. We are looking for an individual who thrives in a fast-paced environment and possesses the natural ability to solve problems with grace and professionalism. If you are dedicated to delivering top-tier service and want to grow your career within a leading real estate brand, we invite you to apply.
Tanggung Jawab
- Act as the primary point of contact for residents, providing timely and professional assistance regarding property-related concerns.
- Maintain the Company’s image by delivering exceptional front-desk service and maintaining professional decorum at all times.
- Coordinate with maintenance and security teams to ensure a seamless living experience for all residents.
- Manage resident documentation, including move-in/move-out processes, gate passes, and amenity bookings.
- Address resident feedback and complaints promptly, escalating issues to management when necessary to ensure resolution.
- Assist in organizing community events and activities to foster a positive resident engagement experience.
- Prepare regular reports on resident inquiries, maintenance logs, and facility utilization.
Kualifikasi
- Bachelor’s degree in Hotel and Restaurant Management, Mass Communication, Business Administration, or any related field.
- Minimum of 1-2 years of experience in customer service, hospitality, or property management preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with a natural aptitude for conflict resolution and customer empathy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work efficiently under pressure and handle multiple resident concerns simultaneously.
- Strong organizational skills and attention to detail.