Deskripsi Pekerjaan
Are you a dedicated professional with a passion for hospitality? Bestoptions Assistance Incorporated is currently seeking a dynamic Restaurant Receptionist to join our growing team in Cebu City. As the primary point of contact for our patrons, you will play a crucial role in ensuring that every guest enjoys a welcoming and seamless dining experience. We are looking for someone who is not only friendly and approachable but also possesses the professionalism required to handle a fast-paced environment.
In this position, you will be responsible for managing the front desk operations, including handling reservations, answering inquiries, and directing guests to their tables. Your ability to communicate effectively and solve problems on the spot will be key to maintaining our high standards of customer service. If you have a strong background in administration and a genuine love for helping others, we invite you to apply for this exciting opportunity.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage and coordinate all incoming phone calls, emails, and messages efficiently.
- Handle reservations and table assignments to optimize seating flow and guest satisfaction.
- Maintain the reception area to ensure it is clean, organized, and professional at all times.
- Assist with check-in/check-out procedures and provide directions to restaurant amenities.
- Coordinate with kitchen and service staff to ensure smooth operational flow during peak hours.
- Process payments accurately and handle cash transactions with integrity.
Kualifikasi
- Proven experience in a receptionist or customer service role within the hospitality industry.
- Excellent verbal communication skills and a friendly, professional demeanor.
- High school diploma or equivalent; Associate degree in Business or Hospitality is preferred.
- Proficiency in using computer systems and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Fluent in English; knowledge of local dialects is a plus.
- Strong problem-solving abilities and the ability to multitask in a busy environment.