Deskripsi Pekerjaan
Are you a dynamic, customer-focused individual passionate about providing exceptional service? Harvey Norman, a renowned international retailer of consumer electronics, IT, furniture, and bedding, is thrilled to invite dedicated individuals to join our team as a Retail Cashier at our prominent store within the bustling IOI City Mall in Putrajaya. This is a fantastic opportunity to become an integral part of a leading brand, where your enthusiasm and precision will directly contribute to an outstanding shopping experience for our valued customers.
As a key member of the Harvey Norman family, you will be the welcoming face of our store, expertly managing a diverse range of transactions, from cash and card to various digital payment solutions. Beyond processing payments, you will play a vital role in customer engagement, proactively assisting shoppers, answering product inquiries, and ensuring every interaction leaves a lasting positive impression. This position demands a keen eye for detail, a friendly demeanor, and a commitment to maintaining a tidy and efficient checkout area.
We are looking for someone who thrives in a fast-paced retail environment, enjoys interacting with people, and takes pride in contributing to a vibrant team atmosphere. At Harvey Norman, we believe in fostering a supportive workplace where professional growth is encouraged, and individual contributions are celebrated. This contract role offers a competitive monthly salary of RM 2,000 – RM 2,500 and the chance to develop valuable retail and customer service skills within a globally recognized company. If you're ready to make a significant impact and grow with us, apply today to become our next Retail Cashier at IOI City Mall!
Tanggung Jawab
- Accurately process all customer transactions, including cash, credit/debit cards, and various digital payment methods, using the Point-of-Sale (POS) system.
- Provide exceptional customer service by greeting customers warmly, answering their inquiries, and assisting them with product location or general store information.
- Maintain a clean, organized, and efficient checkout area, ensuring all necessary supplies are readily available.
- Reconcile cash drawers at the beginning and end of shifts, ensuring accuracy and accountability for all transactions.
- Handle customer returns, exchanges, and resolve minor issues promptly and courteously, escalating complex matters to management when necessary.
- Promote Harvey Norman's loyalty programs, promotions, and add-on services to enhance the customer shopping experience.
- Adhere to all company policies and procedures, including those related to security, cash handling, and customer data protection.
- Assist with basic store operations, such as tidying shelves, restocking impulse items, and ensuring a presentable store environment during downtime.
Kualifikasi
- Minimum SPM/O-Level qualification or equivalent.
- Proven experience (1+ year) in a cashier or customer service role, preferably within a retail environment.
- Excellent communication and interpersonal skills with a friendly and approachable demeanor.
- Proficiency in basic mathematics and ability to handle cash transactions accurately.
- Familiarity with Point-of-Sale (POS) systems and electronic payment processing.
- Ability to work flexible hours, including weekends, public holidays, and retail peak periods.
- Strong work ethic, reliability, and a commitment to punctuality.
- A team player with a positive attitude and a willingness to learn and adapt in a dynamic setting.