Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for banking operations? SeaBank is looking for a dedicated Retail Collection Support professional to join our dynamic Operations team in Jakarta. In this role, you will be the backbone of our Collection & Asset Recovery division, ensuring that all documentation, correspondence, and payment reconciliations are handled with precision and compliance.
As part of SeaBank, you will work in a fast-paced digital banking environment where efficiency and accuracy are paramount. You will play a critical role in maintaining the integrity of our collection processes, supporting cross-functional teams, and contributing to the overall financial health of the bank. If you possess strong administrative skills, a keen eye for detail, and the ability to manage complex datasets, we invite you to grow your career with one of Indonesia’s leading digital banks.
Tanggung Jawab
- Register, prepare, and maintain all official letters, memos, and legal documentation related to Collection & Asset Recovery.
- Perform meticulous processing and reconciliation of customer payments to ensure data accuracy in the system.
- Coordinate with internal stakeholders to resolve documentation discrepancies in a timely manner.
- Maintain systematic filing and digital archiving of all collection-related records for audit readiness.
- Generate periodic performance reports regarding collection status and recovery progress for management review.
- Monitor incoming correspondence and ensure all requests are logged and routed to the appropriate recovery teams.
- Ensure strict adherence to company policies and regulatory compliance standards in all handled documentation.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
- Minimum 1-2 years of experience in banking operations, collection support, or administrative roles.
- Proficient in Microsoft Office Suite, particularly Excel (VLOOKUP, Pivot Tables) for data reconciliation.
- Strong organizational skills with the ability to manage multiple document workflows simultaneously.
- High attention to detail and ability to handle sensitive financial information with confidentiality.
- Excellent communication skills in both written and spoken Bahasa Indonesia; English proficiency is a plus.
- Ability to adapt to new digital banking platforms and internal software tools.